Contact Us
At ifhe.shop, we value our customers, partners, and community. Whether you have a question about your order, need help with a return, or want to explore business opportunities, we’re here to listen and support you.
We understand that online shopping should come with real human support — fast, responsive, and easy to reach. That’s our promise.
Email Support
The fastest and most reliable way to reach us is via email.
General Inquiries & Customer Support
Email: contact@ifhe.shop
Response Time: Within 24 hours (Monday–Friday)
You can contact us about:
- Order tracking and delivery status
- Product information
- Refunds and returns
- Technical issues with the website
- Business or partnership inquiries
- Affiliate and influencer program questions
We aim to resolve most inquiries within 1–2 business days. During peak seasons or holidays, response times may be slightly longer.
Returns & Exchanges
Need to return an item or exchange a product? Please email us before shipping anything back.
Email: contact@ifhe.shop
We’ll provide you with:
- A Return Authorization (RA) number
- Instructions for safe return shipping
- Information on refunds or store credit
Business Inquiries
Interested in partnering with us as a vendor, supplier, influencer, or affiliate? We’d love to hear from you.
For collaborations, wholesale proposals, or affiliate applications, reach out to:
contact@ifhe.shop
Customer Service Hours
Our virtual team operates during the following hours:
- Monday – Friday: 9:00 AM to 6:00 PM (Local Time)
- Saturday & Sunday: Email Support Only
We do not currently offer live chat or phone support, but we are working on adding new communication channels soon!
Frequently Asked Questions
Q: How can I track my order?
A: You will receive a tracking link via email once your order is shipped. If you didn’t receive one, please email us with your order number.
Q: What’s the status of my refund?
A: Refunds are processed within 3–7 business days after we receive and inspect the returned product. If you don’t see it within 10 days, reach out to us.
Q: Can I cancel or change my order?
A: If your order hasn’t been shipped yet, we’ll try our best to help. Contact us as soon as possible with your order number.
Q: How do I join your affiliate or influencer program?
A: Visit our Affiliate Program page for full details, or email us with your platform links and proposal.
Let’s Stay Connected
We’re not just here to take orders — we’re here to build relationships. If you have feedback, suggestions, or questions, don’t hesitate to reach out. Every message helps us grow and serve you better.
Email: contact@ifhe.shop
Website: https://ifhe.shop/
Thank you for choosing ifhe.shop. We look forward to assisting you!